Customer Service Officer

About the Organization

Goh Betoch Bank S.C is the first private mortgage financial institution in Ethiopia. The bank officially commenced operations on October 25 as the 21st bank in the country, headquartered in Addis Ababa. Founded by 11 visionary individuals, including experienced bankers, investors, and academicians, the bank is committed to addressing Ethiopia’s housing challenges by providing innovative financing solutions.

About the Job

We are seeking a qualified Customer Service Officer III to join our team. The role involves delivering high-quality customer service, supporting banking operations, and ensuring customer satisfaction across branch services.

Key Responsibilities

• Provide efficient and professional customer service at the branch level.
• Handle customer inquiries, transactions, and complaints effectively.
• Support daily banking operations and ensure compliance with procedures.
• Maintain accurate records of customer interactions and transactions.
• Promote bank products and services to customers.

Requirements & Qualifications

• Education: Minimum BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or any related business field.
• Experience: Minimum of 3 years of related work experience in banking operations.
• Skills:
  • Strong communication and interpersonal skills
  • Customer service orientation
  • Attention to detail and accuracy
  • Ability to work under pressure