Customer Service Officer I

Education Requirements

• Bachelor’s Degree in Banking & Insurance, Accounting, Management, Economics, Business Administration, or related fields.

Experience Requirement

• Minimum of 1 year relevant banking experience.

Key Responsibilities

• Provide high-quality customer service by handling client inquiries, requests, and complaints efficiently.
• Process customer transactions including deposits, withdrawals, and account updates accurately.
• Assist customers in opening and managing bank accounts and other financial products.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Maintain proper records of customer interactions and transactions.
• Promote bank products and services to customers to support business growth.

Required Skills

• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Customer-oriented mindset with problem-solving ability.
• Basic computer skills and familiarity with banking systems.
• Ability to work under pressure and manage multiple tasks.