Position Title: Maker - Customer Service Officer
Employer: Dashen Bank
Employment: Full-Time | Permanent
Place of Work: Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodlla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni and Arsi-Robe - Ethiopia
Posted date: 3 days ago
Deadline: December, 08/2025 (6 days left)
Dashen Bank-Adama District is pleased to announce the following Vacancy:
Job Summary
- The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
- The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.
Academic and Professional Qualifications
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
- Two (2) years of relevant experience
Functional/Technical Competencies
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office and good command of the core banking system.
Leadership Competencies
Behavioral Competencies
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Place Of Work
The Following Branches Under Adama District
Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodlla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni and Arsi-Robe
Select and state on your CV the specific branch you are applying for.
How to apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank
For Any Enquiry or Support Request
Plese call 0222110354
Don’t have a winning CV? Let GeezJobs write it for you! 👉 CLICK & Learn about the Service
