Exciting Digital Product Development Specialist Role - Retail & MSME

Job Summary

• Digital Product Development Specialist – Retail & MSME is responsible for developing and enhancing digital products designed for Retail and MSME banking, ensuring they align with evolving customer needs. This role involves evaluating digital product proposals from external vendors, ensuring they meet the bank’s objectives and quality standards. In addition, the role holder is responsible for managing digital product portfolio, conducts market research and competitive analysis to identify trends, and tracks product performance, providing data-driven recommendations for continuous improvement.

Academic and Professional Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
• Bachelor's/ Master's Degree in Economics, Accounting, Finance, Business Administration, Management is added advantage."

Experience

• Minimum of six (6) years relevant experience

Technical Competencies

• Proven experience working across teams to develop innovative ideas and products, leveraging diverse expertise to achieve business goals.
• Strong understanding of the Bank’s clients, their needs, and how to design digital solutions that enhance their experiences.
• Keen awareness of industry trends, emerging technologies, and market dynamics, with the ability to translate these into actionable strategies for the Bank.
• Solid knowledge of banking regulations and compliance requirements, ensuring all digital products meet legal and operational standards.
• Strong IT skills and familiarity with digital advancements, including programming, coding, and software development methodologies.
• Proficiency in agile and iterative development practices to deliver high-quality digital solutions.
• Understanding of UX/UI design principles and user-centered design to create intuitive and engaging digital experiences.
• Ability to analyze complex problems, evaluate multiple solutions, and make data-driven decisions.
• Strong logical thinking skills to structure ideas, identify root causes, and develop innovative solutions.
• A proactive approach to addressing challenges and optimizing product performance

Behavioral Competencies

• Foster a collaborative environment where team members share strengths and expertise, and support each other to achieve common goals.
• Actively participate in team initiatives, projects, and the Bank’s mission, vision, and values.
• Clearly and effectively exchange information and ideas, ensuring a shared understanding among stakeholders.
• Build and maintain strong relationships with internal and external partners.
• Commitment to finding better ways to do things, driving innovation, and improving processes and products.
• Embrace a growth mindset and encourage creative problem-solving.
• Ability to move quickly, adapt to change, and meet new demands in a fast-paced environment.
• Demonstrate flexibility and resilience in the face of challenges.
• Understand and share the feelings, perspectives, and experiences of customers to design solutions that truly meet their needs.
• Prioritize customer satisfaction and loyalty in all product development efforts.
• Consistently use data and analytics to inform decisions, measure performance, and drive improvements.
• Balance qualitative insights with quantitative analysis for well-rounded decision-making.

Place Of Work

• Head Office

Skills Required:

• Accounting / Finance
• Computer / Software / It / Data
• Economics / Statistics
• Sales / Marketing / Business / Management