Salon And Business Development Manager (Female only) at Princess Treatment

Main Purpose:

Lead daily salon operations, manage staff performance, ensure customer satisfaction, and drive revenue growth through business development.

Core Responsibilities:

• Manage daily salon workflow and operations.
• Create and manage staff schedules.
• Supervise, train, and motivate salon staff.
• Ensure operational readiness and service efficiency.

Customer Experience Responsibilities:

• Maintain premium customer service standards.
• Handle escalated customer complaints.
• Improve customer satisfaction and retention.

Sales & Revenue Responsibilities:

• Monitor service performance and revenue trends.
• Promote salon packages, memberships, and services.
• Increase customer retention and repeat business.

Business Development Responsibilities:

• Acquire new individual and corporate clients.
• Build referral networks and local partnerships.
• Track self-sourced clients for commission verification.

Compensation Structure:

• Base salary.
• 10% profit share on verified self-sourced clients.

Reporting Responsibilities:

• Submit operational and sales performance reports.
• Maintain verified records of acquired clients.

Authority:

• Daily operational leadership.
• Staff scheduling and supervision.
• Service quality enforcement.

Key Performance Focus:

• Revenue growth.
• Customer satisfaction.
• Staff performance.
• Service quality.
• Client retention.

Does NOT Handle:

• Payroll processing.
• Financial bookkeeping.
• HR final decisions.
• Administrative compliance systems.
• PR/media collaborations.

Qualification

• The applicant needs to have experience in the beauty sector

Skills Required:

• Sales / Marketing / Business / Management
• Therapy / Spa / Massage