Executive Head of Department – Infrastructure and Operations

Job Description

About Us

• At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.
• Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.
• Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future

Responsibilities

Key accountabilities and decision ownership:

Leadership

• Regular team and one-on-one engagements
• Build the skillset according to the fit for future program
• Team performance management

Infrastructure and Cloud Planning

• E2E responsibility for planning and implementation of all IT infrastructure (Public Cloud, Private Cloud, Data Management and NFV)
• E2E capacity planning for all IT infrastructure.

Container Management

• E2E responsibility for planning, implementation and support of Container management platform to support next generation Cloud services.

Infrastructure and Cloud Support

• E2E accountability for infrastructure support including but not limited to MTTR, SLA, individual and global incidents
• E2E accountability for building automated monitoring for all IT infrastructure systems
• E2E accountability for backup management of all IT solutions.
• E2E accountability for 2nd level support for public cloud infrastructure

Systems accountability

Accountable for planning, building and maintaining all IT infrastructure (Server, Storage, Operating Systems, Virtualization and Containers)

Core competencies, knowledge and experience:

Business Competencies

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems
• Creativity and Innovation
• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches
• Business Know-how
• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards
• Working With Change
• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance
• Project and Programme Management
• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

Qualifications

Must have technical / professional qualifications:

• University degree in computer science
• 7+ years’ experience in cloud and infrastructure management

Financial Responsibility:

• Accountable for CAPEX and OPEX for infrastructure and cloud

Skills Required:

• Computer / Software / It / Data