Head, Digital Transformation

About Kifiya

Kifiya is an AI-powered financial and market infrastructure company advancing inclusive economic growth across Africa. We design and deploy risk decisioning systems, intelligent financial infrastructure, and market linkage platforms that unlock credit, insurance, payments, and capital access for MSMEs and smallholder farmers. We build the AI, data, and financial infrastructure that helps financial institutions serve hard-to-finance segments at scale.

Business Unit Description

The CISO Unit safeguards Kifiya’s enterprise systems, AI-driven financial infrastructure, data assets, internal technology stack, and digital transformation programs.

The unit ensures enterprise-wide protection, operational continuity, regulatory compliance, secure architecture design, and automation governance aligned with global best practices and financial sector standards.

Position Summary

The Head of Digital Transformation leads the enterprise modernization program responsible for digitizing internal business operations across the organization. The role ensures that enterprise systems, workflows, and operational processes are designed for efficiency, automation, and scalability.

The position oversees enterprise resource planning governance, internal process automation initiatives, enterprise analytics infrastructure, and change adoption across business units. The role ensures that internal systems remain integrated, auditable, and aligned with enterprise architecture and cybersecurity requirements.

The Head of Digital Transformation also ensures that internal systems and processes evolve in alignment with the organization’s growth, enabling operational efficiency and data-driven decision making across departments.

Key Responsibilities

Enterprise Digital Transformation Strategy

• Define and maintain the enterprise digital transformation roadmap supporting operational modernization.
• Identify operational inefficiencies across business units and design technology-enabled solutions.
• Establish priorities for automation and enterprise system optimization.
• Ensure transformation initiatives align with enterprise architecture and cybersecurity governance.
• Coordinate transformation initiatives across departments to ensure consistent system adoption.

Enterprise Systems Governance

• Oversee the governance of enterprise resource planning platforms and internal enterprise systems.
• Ensure internal systems remain integrated and aligned with enterprise architecture standards.
• Prevent duplication of systems and uncontrolled adoption of new software tools.
• Ensure enterprise systems support operational efficiency and audit readiness.
• Define system access governance in coordination with cybersecurity and enterprise IT functions.

Business Process Reengineering

• Lead enterprise wide process redesign initiatives to eliminate manual workflows.
• Analyze operational processes across departments and identify opportunities for automation.
• Standardize enterprise workflows across business functions.
• Ensure redesigned processes are supported by digital systems rather than manual procedures.
• Measure operational efficiency improvements resulting from process modernization.

Enterprise Automation Governance

• Establish governance frameworks for automation initiatives across the organization.
• Oversee development of automated workflows and robotic process automation tools.
• Ensure automation initiatives produce measurable efficiency gains.
• Prevent uncontrolled automation deployments across departments.
• Ensure automation systems remain integrated with enterprise platforms.

Enterprise Analytics and Operational Visibility

• Oversee the development of enterprise dashboards and operational reporting platforms.
• Ensure leadership has visibility into operational performance metrics.
• Support development of predictive insights to improve operational decision making.
• Ensure enterprise analytics platforms integrate with enterprise systems.
• Maintain alignment between analytics platforms and enterprise data governance frameworks.

Change Management and Digital Adoption

• Lead organizational adoption of enterprise digital platforms.
• Ensure employees are trained on new digital systems and automated workflows.
• Prevent reintroduction of manual workarounds after system implementation.
• Promote a digital-first operational culture across departments.
• Monitor adoption rates of enterprise systems and automation platforms.

Transformation Program Governance

• Oversee delivery of transformation initiatives through structured project management practices.
• Track transformation progress against defined milestones and operational outcomes.
• Ensure transformation initiatives deliver measurable business value.
• Maintain executive visibility into transformation progress and operational improvements.

Key Outputs

• Enterprise Transformation
• Enterprise Systems
• Automation
• Enterprise Visibility
• Change Adoption

About You

Qualifications and Experience

• Master’s degree in Information Systems, Business Technology Management, Computer Science, or related discipline.
• Minimum ten to twelve years of experience leading enterprise transformation initiatives, ERP implementations, or digital modernization programs.
• Experience managing enterprise systems such as ERP platforms and workflow automation systems.
• Experience leading cross-functional transformation initiatives across multiple business units.
• Experience implementing operational process redesign and automation programs.

Core Competencies

• Enterprise transformation leadership
• Business process reengineering
• Enterprise systems governance
• Automation strategy and implementation
• Enterprise analytics platforms
• Change management and organizational adoption

Requirement Skill

• Analytical skills
• Decision-making skills
• Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
• Problem solving

Skills Required:

• Computer / Software / It / Data