Motorist And Claim Officer

Job Requirement

Role Summary

The Motorist & Claims Officer is a hybrid role responsible for supporting the insurance claims process while also providing field mobility and logistical support using a motorbike (RTR or electric motor). The role ensures timely claims follow-up, document delivery, field coordination, and efficient client service.

Key Responsibilities

• Receive and register insurance claims from clients.
• Assist in collecting and verifying required claim documents.
• Follow up with insurance companies on claim status and processing.
• Maintain proper records of claims files and updates.
• Support Claims Officers/Managers in claims analysis and reporting.
• Ensure timely communication with clients regarding claim progress.
• Conduct physical follow-ups with insurers, garages, assessors, and clients.
• Deliver and collect claim documents, policies, and official letters.
• Support site visits, inspections, and claim-related field verification.
• Provide transport support for urgent operational needs.
• Operate company motorbike (RTR or electric motor) safely and efficiently.
• Assist clients in understanding claims procedures and requirements.
• Ensure prompt response to client needs through both office and field engagement.
• Maintain professionalism while representing the company externally.
• Act as a link between clients, insurers, garages, and internal teams.
• Support quick resolution of claim-related bottlenecks through physical follow-up.
• Build working relationships with external service providers.
• Ensure all claim handling activities comply with company policies.
• Adhere to road safety regulations and company transport guidelines.
• Maintain the motorbike in good working condition (basic checks and reporting).

Qualifications

• Diploma/ Bachelor’s Degree in Accounting and Finance, Management, or Any Business related field (preferred).
• Valid driving license for motorbike (mandatory).
• Basic understanding of insurance claims processes (motor, property, etc.).
• 1–3 years of relevant experience (insurance or field operations).
• Only Male Applicants.

Requirement Skill

• ability to build lasting relationships
• Reporting & documentation
• Strong coordination and networking skills
• Ability to multitask and prioritize effectively.
• Ability to work under pressure and meet deadlines

Desired Skill

• Ability to manage multiple projects and meet deadlines

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management