Operations Manager

Qualification:

• MBA/MA/MSc/BSc/BA Degree in Business Management, International Business, Transport Management, Business Administration, Logistics & Supply Chain Management, or related fields.

Experience:

• Minimum of 6/8 years of relevant experience in logistics and operations management, preferably in courier, delivery service, freight forwarding, or transportation industries.
• Proven experience in operational leadership, process optimization, and logistics coordination.
• Experience in managing teams, budgets, customer service operations, and KPI performance monitoring.

Key Responsibilities:

• Oversee and manage all logistics and operations activities to ensure timely and efficient service delivery.
• Lead, mentor, supervise, and develop logistics and operations personnel.
• Develop and implement operational policies, procedures, and standard operating manuals.
• Ensure all pick-up and delivery operations are completed accurately and on schedule.
• Monitor operational performance and implement process improvement initiatives.
• Coordinate road and air operations while ensuring compliance with safety and operational standards.
• Establish and monitor operational KPIs and prepare performance reports.
• Handle customer service escalations and ensure customer satisfaction standards are maintained.
• Develop and manage operational budgets and monitor cost control measures.
• Prepare monthly, quarterly, and annual operational and financial reports.
• Collaborate with internal departments to support overall business objectives.
• Conduct operational audits and ensure compliance with company policies and regulations.
• Implement quality management systems to reduce operational errors and improve efficiency.
• Train and develop staff on SOPs, customer handling, and operational best practices.
• Support continuous improvement initiatives and operational excellence programs.

Required Skills:

• Strong leadership and team management skills.
• Excellent logistics and supply chain management knowledge.
• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and manage multiple operations simultaneously.
• Strong planning, prioritization, and organizational skills.
• Ability to analyze operational data and prepare performance reports.
• Excellent customer relationship management skills.
• Attention to detail and commitment to operational excellence.
• Ability to work independently and make sound operational decisions.

Technical Competencies:

• Proficiency in logistics management systems and operational software.
• Good knowledge of Microsoft Office applications.
• Experience in KPI tracking, reporting, and operational performance analysis.
• Knowledge of operational budgeting and financial management.
• Understanding of transportation safety, compliance, and quality management systems.

Personal Qualities:

• Strong integrity and professionalism.
• Flexible, adaptable, and multi-task oriented.
• Ability to lead teams in a fast-paced environment.
• Strong customer service orientation.
• Good networking and relationship-building abilities.
• Ability to motivate and coach employees effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and additional employee benefits.
• Professional development and career advancement opportunities.

Skills Required:

• Logistics / Supply / Chain
• Sales / Marketing / Business / Management