Protection Case Management Supervisor: Protection Officer

Danish Refugee Council

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Protection Officer - Protection Case Management Supervisor for our operations in Mai-Tsebri.

Overall Purpose of the Role

Under the supervision of the Protection Manager, the Protection Officer – PCM Supervisor will:

• Oversee and implement general protection case management activities
• Supervise the implementation of activities carried out by PCM case workers
• Manage individual protection cases with technical support
• Develop and strengthen relationships with other agencies and local governance structures

Your Main Duties and Responsibilities

• Implement assigned general protection case management activities
• Support case workers during case identification, assessment, planning, intervention, and follow-up
• Lead case conferences, technical reviews, team meetings, training, and workshops
• Establish a standard integrated, safe, and conducive space for beneficiaries
• Report to the Protection Manager and collect reports from case management assistants
• Identify and respond to the needs of direct beneficiaries
• Assess outputs, outcomes, and impact of case management activities
• Represent DRC protection in various technical working meetings
• Facilitate case management activities in collaboration with field-based case workers
• Oversee implementation, monitoring, and tracking of work plans and budgets
• Conduct referrals of beneficiaries to different service providers
• Integrate case management activities with protection monitoring activities
• Maintain good relationships with stakeholders to collect information on protection concerns
• Monitor protection trends and recommend activities for DRC and other agencies
• Ensure ethical and statistically sound data collection and reporting procedures
• Analyze disaggregated protection-related data to inform programming
• Regularly monitor protection activities and provide feedback
• Assist in developing assessments and project reports
• Ensure DRC’s accountability commitments are mainstreamed into all activities
• Support the development of daily, weekly, and monthly reports
• Document all project activities, including means of verification and case studies
• Carry out additional protection activities as assigned

Reporting and Administrative Responsibilities

• Maintain and regularly update the case management database
• Enter client data on the DRC Case Management IM system or Excel forms
• Procure necessary materials for case management in a timely manner

Qualification

• University degree in social work, social science, law, or other relevant field from a recognized institution.
• Minimum of 2 years’ experience in PCM/CP/GBV case management supervision
• Experience in project locations is strongly preferred
• Experience in direct implementation of protection case management activities
• Proven record of community engagement and consultation
• Technical understanding of core protection concepts and ethical data collection
• Experience in identifying and responding to needs of vulnerable individuals
• Strong planning, organizational, analytical, and problem-solving skills
• Integrity and strong work ethic with the ability to meet deadlines
• Commitment to learning and implementing organizational policies
• Full proficiency in Microsoft Office; proficiency in Kobo and other tools desirable

Language

Excellent skills in speaking, reading, and writing English and Tigrigna.

Core Competencies

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: Focus on reaching results while ensuring an efficient process.
• Collaborating: Involve relevant parties and encourage feedback.
• Taking the lead: Take ownership and initiative while aiming for innovation.
• Communicating: Listen and speak effectively and honestly.
• Demonstrating integrity: Uphold and promote the highest standards of ethical conduct.

We Offer

• Contract length: until December 31, 2025
• Contract Type: National Contract
• Band: H2 – Non-Management
• Designation of Duty Station: Mai-Tsebri
• Start date: ASAP
• Salary and conditions will be in accordance with DRC’s Terms of Employment for National employees

Skills Required:

• Legal / Law
• Social / Science / Project / Management / Development