Business Intelligence Development & Operations (sr. Specialist)

Key accountabilities and decision ownership:

• Lead, mentor, and manage a team of BI Developers, Data Engineers, and Support Specialists to deliver high-quality, scalable data solutions across the enterprise.
• Drive team performance, skill development, and career growth through regular coaching, technical guidance, and performance feedback.
• Own the end-to-end architecture and delivery of BI systems, ensuring consistency, performance, scalability, and maintainability of all reporting and analytics solutions.
• Act as the technical escalation point for complex BI system issues and data anomalies, leading root cause analysis and long-term resolution strategies.
• Ensure first-time-right delivery of all BI projects by implementing quality checks, peer reviews, testing automation, and user acceptance validation processes.
• Ensure delivery timelines for BI initiatives are met according to business demand, data dependencies, and analytics priorities.
• Continuously improve BI development and operations processes by introducing automation, CI/CD pipelines, data cataloging, and standardized practices.
• Manage cross-functional collaboration with Data Governance, IT, Security, Finance, Commercial, and Compliance teams to ensure aligned delivery of BI capabilities.
• Ensure proper operational handover of new BI solutions to support teams with documentation, monitoring setup, and training for ongoing maintenance.
• Promote data democratization and self-service BI by enabling business users with guided tools, intuitive dashboards, and reliable data sources.
• Own and enhance the enterprise data and analytics landscape, ensuring BI platforms drive actionable insights, competitive advantage, and a data-driven culture.

Core competencies, knowledge and experience:

Business Competencies

Working with Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems

Qualifications

Education & Experience:

• University Degree in Computer Science or related technical field.
• 8 years’ experience in a networked and dynamic IT environment at least 5 of those should be as a senior software developer or architecture role.
• 5 years Software development with a bias in frontend and backend development.
• Certification or training in database administration and application development. E.g. oracle, mysql, PL/SQL, or other no-sql databases.
• ITIL or ISO training and certification
• ITIL training and certification
• Training and advanced Experience in scripting and MySQL
• Certification or training in architecture or business analysis is an added advantage.
• Knowledge and experience with No-SQL, BigTable/Columnar data systems, parallel data processing, Software as a Service added advantage
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Domain experience in GSM and IT is a must
• Broad technical expertise combined with business acumen and strong consulting skills.
• Excellent systems, analytical and communication (written and verbal) skills along with meeting facilitation skills

Skills Required:

• Computer / Software / It / Data