Student Service Counselor

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

Essential Functions

• Assist students with finding appropriate solutions to any financial aid, registration and billing needs. Appropriately link students to other services on campus.
• Interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
• Maintain knowledge of current university, state, and federal policies, procedures and deadlines associated with Drexel Central functions.
• Collect and review documents for accuracy and completeness.
• Provide outstanding customer service to students and families.
• Participate in outreach activities as assigned.
• Communicate with and address the needs of clients and guests in a prompt, cordial and professional manner.
• Use university resources in a responsible manner and according to university policies and guidelines.
• Maintain an understanding of Drexel's Code of Conduct, HR policies, and commitment to integrity and ethical behavior.
• Follow through on commitments to clients and complete assigned duties.
• Comply with all state and federal regulations regarding access to systems and the release of data.
• Perform other duties as assigned.

Required Qualifications

• Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of 6 months of higher education experience.
• Strong customer service skills alongside a strong desire to help students.
• Strong communication skills.
• Strong arithmetic and analytical skills.
• Ability to thrive in a fast-paced and detail-oriented environment.
• Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions.
• Ability to work independently and demonstrate initiative.
• Caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.
• Ability to work nights and weekends a few times a year as needed.

Preferred Qualifications

• Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system; Banner experience.

Location

• Hybrid/Flexible Work Arrangement

Additional Information

This position is classified as Exempt, grade I.

Compensation for this grade ranges from $41,120 - $61,680 per year.

Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework.

For information about benefits, please review Drexel’s Benefits Brochure.

Skills Required:

• Education / Teaching / Training