WhatsApp Bot Developer Consultancy

About the Project

OMNI Ethiopia, in partnership with Meta, is implementing Zega Digital, a digital literacy campaign aimed at strengthening the capacity of social media users in Ethiopia to navigate the digital landscape safely and responsibly. The program delivers structured digital literacy content to a wide audience across the country.

As part of this initiative, OMNI Ethiopia seeks to deploy a multilingual WhatsApp bot that will serve as the primary channel for delivering interactive learning content in Amharic, Afaan Oromo, and English.

Objective of the Call

• Identify and engage a qualified individual developer or technical firm.
• Design, build, test, and deploy the Zega Digital WhatsApp bot.
• Ensure alignment with technical and content specifications provided by OMNI Ethiopia.

Scope of Work

1. Bot Architecture & Conversation Flow

• Design and develop WhatsApp bot architecture and end-to-end conversation flow.
• Ensure intuitive navigation and user-friendly experience across all languages.

2. WhatsApp Business API Integration

• Configure and integrate WhatsApp Business API (costs covered by OMNI Ethiopia).

3. Multilingual Interface Development

• Build support for Amharic, Afaan Oromo, and English languages.
• Ensure seamless language selection and consistent content delivery.

4. Content Structuring & Input

• Input and structure all digital literacy content provided by OMNI Ethiopia.
• Ensure accuracy, completeness, and proper formatting of all content.

5. Quality Assurance & Testing

• Conduct full system testing before deployment.
• Identify and resolve bugs and errors prior to launch.

6. Deployment & Post-Launch Support

• Deploy the completed bot within the agreed timeline.
• Provide post-launch support and maintenance.

7. Data Protection & Confidentiality

• Ensure all data is handled under strict confidentiality standards.
• Use information only for project execution and contract purposes.
• Maintain confidentiality even after contract completion.

Disclaimer

• OMNI Ethiopia reserves the right to amend, suspend, or cancel this call at any stage.
• Submission does not guarantee a contractual agreement.

Eligibility & Selection Criteria

• Proven experience in chatbot or conversational application development.
• Experience with WhatsApp or similar messaging platforms is an advantage.
• Proficiency with WhatsApp Business API and bot development tools.
• Ability to develop multilingual interfaces (Amharic, Afaan Oromo, English).
• Ability to work independently and meet tight deadlines.
• Strong commitment to confidentiality and data protection.
• Strong portfolio or relevant work samples.
• Demonstrated ability to deliver on time.
• Competitive and reasonable pricing proposal.

Skills Required:

• Computer / Software / It / Data