Landside Execution Agent

Roles & Responsibilities

• Ensures that all store door import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
• Reports daily store door movements, service failure issues and other challenges to supervisor
• Improves Inland Operations' processes
• Coordinates with Road, rail, line and terminal operations to ensure movement of containers as planned
• Maintains data integrity through accurate inputs/updates to all related systems
• Implements methods and measures to drive intermodal, positioning, overweight, customs rent and storage costs down

Delivery Associates daily execution

The main responsibility of the position is to ensure a smooth operation / service delivery of each Through Bill of Lading;

• Follow local intermodal procedures which are in line with global SOP.
• Keep close track on the service providers and ensure they perform in accordance with the signed contracts and SOPs. Report non-conformance of vendor’s service and data quality.
• Submit documents to vendors on time to facilitate documentation and railing / trucking of containers.
• Ensure operational efficiencies are brought to the attention of the First Mile Manager and incorporated.
• Ensure that customer service is of the highest standard.
• Coordinate Triple C shipments to ensure OTD of all cargo as per requirement

Cost Leadership and Transparency

• Optimize intermodal resource and cost allocation process according to global intermodal SOP, to ensure the best service at the best possible price to ensure the maximum value for money is received.
• Reach the best optimized operation for maximum cost saving.
• Close to local market to be aware of market intermodal strategy and price.
• Liaise with cost control and ICX to ensure all costs are correctly captured and recovered from Customer

Process Optimization

• Identify and report potential risks and issues while implementing global intermodal SOP.
• Optimize local intermodal procedures to be in line with global intermodal SOP

Customer Satisfaction

• Maintain daily operation communication with internal and external customers through our ICX POC’s, including order validation and acceptance.
• Meet customer’s satisfaction per customer service’s instruction

SOP Setup and Update

• Set up SOP between internal and external parties for trucking, railing / trucking arrangements, work order dispatch and other matters which need to be coordinated. Ensure these SOPs are strictly followed

Problem Solving

• Ensure all queries related to Intermodal from internal and external parties are attended quickly and properly.
• Respond to all enquiries via email, letter or telephone in a timely manner no later than 2hours after receipt.
• Be punctual to work and all business appointments.
• Ensure that the Maersk Line vision and core values guide you.
• Make suggestions for improvements in all matters within your area of responsibility

Teamwork

• Actively take part in the process of understanding the interaction and cooperation between all sections and departments, and personally use this knowledge to contribute to smooth daily tasks

Additional duties

• Daily work on reports and data records.
• Timely report system error or other problems and take record.

Business Skills:

• International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.

Technical Skills:

• Maersk Applications: GCSS, RKEM, CODS
• Microsoft Package (Word, Excel, Power Point, Access).

Languages:

Fluent English. Writing/Speaking

Skills Required:

• Logistics / Supply / Chain