Position Title: Country Manager
Employer: DHL
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 5 months ago
Deadline: Submission date is over
Key Responsibilities
- Enable and manage the achievement of service performance that exceeds customer expectations and differentiates DHL from competitors.
- Liaise with key and strategically important customers to ensure retention, development, and growth of new business.
- Create and maintain a favorable DHL image with influential audiences such as customers, business partners, and government bodies.
- Ensure that the annual business plan, including revenue and service levels, are met and corrective actions are taken for any negative variance.
- Determine local tactical plans aligned with regional and global strategy.
- Provide strong leadership to ensure strategies and goals are communicated and effectively implemented.
- Contribute to the regional direction, considering local environmental factors in strategy setting.
- Ensure revenue yield enhancement and market share growth through development.
- Actively monitor the market to maintain awareness of competitor strategies and actions.
- Continually review and improve business processes to enhance productivity and add value to DHL services.
- Ensure the financial well-being of the company from a legal and management perspective.
- Improve liquidity through effective capital and debtor management.
- Plan and implement corrective actions to enhance service and transit time performance while managing costs.
- Determine country organization structure, roles, responsibilities, and performance targets.
- Manage the allocation of resources and staff commitment to achieve objectives and targets.
Qualification
- University degree and relevant commercial/business qualifications.
- Significant experience in senior or general management in the express/logistics/aviation industry.
- Broad understanding of all functional aspects of the business and experience managing a complete Profit and Loss entity.
- High degree of business acumen and understanding of the external economic environment.
- Exceptional leader and motivator of people displaying DHL leadership attributes.
- Fluency in speaking and writing English is required.
We are looking forward to your application.
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